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Your Legal Terms in One Place

Clear account terms, privacy choices and cookie controls sit together here so you can understand how your loc8nearme account is opened, used and closed.

Malaysia legal termsPrivacy request routeCookie controlsAccount security rulesLocal law applies
loc8nearme Your Legal Terms in One Place
CONTACT PATHS

Reach Us About Legal Matters

Legal questions should reach the right team without sending you around the site.

Live chat request Use live chat when you need help finding the right legal contact route.
Email for documents Send formal legal requests by email when you need a written reply, a privacy…
Wallet record query If your legal question involves Touch 'n Go, GrabPay, Boost dan FPX activity, provide…
DATA CARE

How We Protect Legal Records

Your legal rights depend on accurate records, careful access control and clear retention rules. We keep account data only for business, security, legal and payment purposes that match our terms.

Data purpose

We collect account details, login activity, payment references and support messages only for account operation, legal compliance, security checks and dispute handling. We do not ask for extra data when a smaller record is enough.

Cookie choices

Cookies help us keep your session active, remember language settings and detect unusual access attempts. You can adjust browser settings, but some account and security functions may not work correctly without required cookies.

Access checks

Before we release, correct or close account records, we check that the request comes from you. Verification may involve your account email, recent payment reference or another detail already linked to your profile.

Retention rules

Payment and account records are kept only as long as needed for legal, security, accounting and dispute reasons. When a retention period ends, we delete, anonymise or restrict the record where appropriate.

Change requests

You can ask us to correct inaccurate personal data or update contact details. We may decline changes that would hide payment history, affect an unresolved dispute or conflict with legal record duties.

Security alerts

If we detect unusual login behaviour, we may lock parts of your account while checks are completed. This is a legal and security safeguard designed to protect wallet records and personal data.

Legal Answers Before You Join

These answers explain how our Legal page affects your account choices before you join, and how to contact us after your account is active. They focus on rights, data, cookies, eligibility, payment records and access rules for Malaysia. If your situation involves a dispute, identity issue or local law question, contact us directly so we can handle the request against your account record.

They apply to your account use, wallet activity, privacy requests and support contact connected with Malaysia-facing access. Access and eligibility depend on local law and are available where local law permits.

Yes. Send a request through the legal contact route with the account email and the detail you want corrected. We may verify your identity before making any change to stored records.

Payment records help us match Touch 'n Go, GrabPay, Boost dan FPX activity to your account, resolve disputes and meet legal record duties. We keep only what is needed for those purposes.

If a legal change affects access, eligibility, payment handling or account records, we may update these terms and adjust account features. Availability remains subject to local law where access is permitted.

Cookies are used for session control, language settings, account security and fraud checks. You can manage them in your browser, but required cookies may be needed for login and wallet protection.

We may ask for identity checks, lock access during unusual activity or request payment references before discussing records. These steps protect your account and support our legal duties around data handling.

Our support team routes legal, privacy and account-record requests to the correct internal contact. For written requests, email is preferred because it creates a clear record of dates, documents and replies.